Record when the slowdown occurs
Note the affected application, any error message and when the issue started. Save your work before restarting. If only internet-based tasks are slow, compare other devices on your connection before assuming the desktop needs a repair.
Review everyday resource use
Check available storage and close unused programs. Review startup applications and pending updates. Avoid deleting unfamiliar system files or installing advertised repair utilities without checking their source.
Separate software and hardware symptoms
Repeated crashes, unusual drive noises, overheating or startup failures can call for a hardware assessment. Back up important data where possible. Do not open a power supply or attempt electrical repairs.
Get product assistance
Share the model, operating system and symptoms with Product Assistance. We will discuss suitable next steps and any paid service before checkout. An initial conversation does not confirm a diagnosis, repair outcome or technician appointment.
Assistance for customers in the USA
Tell us your state, device model and issue when contacting our team. Confirm the available service and any charges before proceeding. This website does not list a walk-in repair location or promise a nearby technician.
Quick Resolve provides its own product assistance. Manufacturer warranty service is governed by HP's applicable terms.